Social websites have rapidly grown into large, sophisticated networks that can span the globe.This brief provides a snapshot of one nonprofit online community—the Community Clinic Voice. The Community Clinics Initiative (CCI) supports the Voice to aid health care safety net professionals in building stronger, healthier communities.

The brief explores the Voice model, including its structure, evolution, members and the benefits that they gain from utilizing the Voice. It also summarizes CCI’s approach to online community management and considerations for those who are interested or involved in developing or maintaining online communities as a tool to support the work of the nonprofit sector.