Health

Through our health practice, we are driven by the purpose of informing change in organizations working to promote health, ensure health equity and improve the access to and quality of health services. We work in partnership with clients throughout California and the nation including health-related foundations, community health centers and other health care safety net organizations, hospitals and community benefits programs. Our clients vary widely in size, capacity and strategies, though they share our commitment to enhancing health in communities that experience the greatest burden of health disparities and the poorest access to healthy environments and needed services.

We are passionate about helping our clients enhance their capacity to measure and speak about the impacts of their work, make informed decisions, strengthen future efforts and share learnings. In addition to having years of experience in evaluation, organizational effectiveness and applied research in the health arena, we are also skilled technical assistance providers. We have deep content and practice expertise in the following areas of the health field:

  • Organizational capacity
  • Data collection and use including the integration of health information technology
  • Leadership
  • Networks
  • Policy and advocacy

Read about these and other examples of our health project work.


Alameda Health Consortium – Patient Centered Medical Home Demonstration Project

The HIV ACCESS program, a member of the Alameda Health Consortium, has existed since 1991 as a medical home model of care that promotes team-oriented, patient-centered health services.

In January 2012, HIV ACCESS engaged Informing Change to design and implement a local evaluation of a Patient Centered Medical Home (PCMH) demonstration project. As one of five sites statewide that have been granted funds by the California HIV/AIDS Research Program, HIV ACCESS it working to expand, systematize and institutionalize its existing PCMH ... Learn more »


Blue Shield of California Foundation – Clinic Leadership Institute

Clinic Leadership Institute (CLI), a signature program of Blue Shield of California Foundation (BSCF), focuses on strengthening leadership in California’s community health centers field. CLI offers intensive, experiential instruction and supports (e.g., seminars, customized leadership projects, peer networking) through its Emerging Leaders, Executive Excellence, New Executive Transitions and CLI alumni programs.

BSCF engages Informing Change to conduct a multi-tiered evaluation of CLI’s effectiveness and impact on participating individuals and teams, their organizations and the broader health centers field. Informing Change’s evaluation ... Learn more »


California Community Foundation – Health Care Program

The ultimate goal of The California Community Foundation’s (CCF) Health Care Program is to improve access to a regular, sustainable source of quality health care among low-income and vulnerable children and adults in Los Angeles County.

Since launching a 10-year strategic plan in 2006, the Health Care Program has invested more than $16 million in grants to over 85 organizations to advance its priorities. CCF commissioned Informing Change to evaluate the effectiveness of the Program’s investments in community from 2006-2010 and ... Learn more »


California Healthcare Foundation

Informing Change is working with the California HealthCare Foundation (CHCF) to evaluate Rethink Pain, its on line cognitive behavioral therapy program (CCBT), which is being piloted with safety net populations experiencing chronic pain. The goal of CCBT is to provide patients with a cost-effective, technologically advanced way of replicating aspects of cognitive behavioral therapy through interactive internet platforms. The evaluation seeks to understand the extent to which participation in the CCBT program relates to improved health outcomes (e.g., decreased level ... Learn more »


California School Health Centers Association

California School Health Centers Association (CSHC) is a statewide nonprofit leading the movement to locate health services in schools, thereby promoting children and youth’s health and academic success. CSHC conducts advocacy for school health services, provides hands-on technical assistance to help start and operate health centers, and offers a range of other supports to raise the visibility of school health centers and ensure that they are providing high-quality services to K-12 students.

Informing Change is working with CSHC to explore current ... Learn more »


Center for Care Innovations (formerly known as the Community Clinics Initiative)

Since 2005, Informing Change has worked with CCI (formerly known as the Community Clinics Initiative) to evaluate a number of their programs, ranging from programs focused on the use of health information technology to enhancing clinical leadership to improving facilities to strengthening clinics’ networking efforts with other community partners. In 2012, CCI became the Center for Care Innovations. With a new name and an expanded focus, CCI works with multiple funders on projects to bring people and resources together to ... Learn more »


Community Health Center Innovation Challenge

The Community Health Center Innovation Challenge program supports the development, testing and refinement of innovative ideas in health centers with the aim of enhancing the patient experience, improving the health of populations and reducing health care costs. The program is a joint effort of Blue Shield of California Foundation and the Center for Care Innovations.

Informing Change is conducting an evaluation of this pilot program to assess the effectiveness of the grants and other supports including technical assistance offered by the ... Learn more »


Gordon and Betty Moore Foundation

Since 2003, the Betty Irene Moore Nursing Initiative has worked to improve nursing-related patient care in acute care hospitals in the San Francisco Bay Area and Greater Sacramento areas. To work towards this goal, the Nursing Initiative is guided by the four key strategies: 1) creating a larger and better prepared nursing workforce; 2) promoting hospital patient safety; 3) improving patient transitions from the hospital; and 4) developing frontline clinicians’ leadership skills and motivation.

In February 2014, the Gordon and Betty ... Learn more »


Shasta Community Health Center

In 2008 the Shasta Community Health Center (SCHC) adopted the use of Electronic Health Records (EHRs) to spur greater efficiency and quality of care. SCHC found that the learning curve for EHRs can be steep, putting an extra burden on some clinicians. To address these challenges, SCHC piloted an EHR scribe model.

Scribes are individuals trained in medical documentation and are present during patient visits to enter the appropriate information into the EHRs, as dictated by the clinician.

SCHC engaged with Informing ... Learn more »


UCSF & San Francisco General Hospital – The Silver Project

The San Francisco Department of Public Health’s HIV Health Services (HHS), a clinic housed within San Francisco General Hospital, provides comprehensive HIV care and is working towards becoming a Patient Centered Medical Home (PCMH).

In May 2012, Informing Change prepared for and initiated consulting services for an evaluation of the PCMH demonstration project at two sites—the UCSF Positive Heath Program Ward 86 Clinic at San Francisco General Hospital and 360 the Positive Care Center at UCSF. This project focuses specifically on ... Learn more »