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Shasta Community Health Center

In 2008 the Shasta Community Health Center (SCHC) adopted the use of Electronic Health Records (EHRs) to spur greater efficiency and quality of care. SCHC found that the learning curve for EHRs can be steep, putting an extra burden on some clinicians. To address these challenges, SCHC piloted an EHR scribe model.

Scribes are individuals trained in medical documentation and are present during patient visits to enter the appropriate information into the EHRs, as dictated by the clinician.

SCHC engaged with Informing Change to assess the effectiveness of the scribe model including clinician and patient satisfaction with the process, patient visit efficiency and flow, clinician productivity, fiscal impact on the clinic, and particularly important scribe and clinician characteristics contributing to the success of the model.

This evaluation was used to inform both SCHC’s development of its EHR scribe program, as well as the understanding and adoption of the model by other clinics and the field more broadly.